Frequently Asked Questions & Answers
TCGs & Products
What types of TCG products do you sell?
We specialize in Japanese trading card games, including Pokémon TCG and other popular Japanese TCG releases. Our selection may include booster boxes, booster packs, starter decks, special sets, promotional products, and collectible cards.
Are your products Japanese releases?
Yes. We are based in Japan and specialize in products released for the Japanese market. Product language and contents vary depending on the specific TCG and product.
Are your products authentic?
We source our products in Japan and take care when selecting and preparing products for our customers. Product details and condition are provided on the individual product pages.
Do you sell sealed booster boxes?
Yes. We offer sealed booster boxes and other sealed TCG products depending on current availability.
Do you sell individual cards?
Selected individual cards may be available. Please check our website for current listings.
Will you restock sold-out products?
We regularly update our inventory and may restock popular products when additional stock becomes available. Restocks are not guaranteed.
Product Condition
Are booster boxes guaranteed to be perfectly mint?
While we carefully package products for shipping, minor marks, dents, or imperfections to external packaging can occur during manufacturing, storage, or transportation. Such cosmetic imperfections do not necessarily indicate that the contents are damaged.
Can I request specific box conditions?
You may contact us before ordering, but specific packaging conditions cannot always be guaranteed depending on available inventory.
Are products inspected before shipping?
Products undergo appropriate checks before dispatch to verify the order and ensure they are properly prepared for shipment.
Shipping
Where are orders shipped from?
All orders are shipped directly from Japan.
Do you ship worldwide?
We offer international shipping to many destinations worldwide. Available shipping methods depend on your destination and may vary by order.
How long does delivery take?
Delivery times depend on your destination and selected shipping method. The shipping estimates displayed at checkout are approximate and do not include potential customs clearance delays.
How will I track my order?
Once your order has been dispatched, tracking information will normally be provided by email. You can use the tracking number on the relevant carrier’s website.
What happens if my package is delayed?
International shipments can occasionally experience delays caused by customs, carriers, weather, holidays, or local postal services. If your package is significantly delayed, contact our support team with your tracking number.
Returns & Refunds
Can I return an order?
Returns are subject to our Refund & Returns Policy and applicable laws. Some products may not be eligible for return due to their nature or condition.
What if I receive the wrong product?
Please contact us as soon as possible with your order number and clear photographs of the product and packaging. We will review the issue and advise you on the next steps.
What if my package arrives damaged?
Take photographs of the package, shipping label, packaging materials, and damaged product before disposing of anything. Contact our support team promptly so we can assist with the appropriate claim process.
Can I cancel my order?
Contact us as soon as possible if you wish to cancel. Cancellation may not be possible once an order has been processed or dispatched. Any applicable cancellation fees will be handled according to our refund policy.
Are pre-order products refundable?
Pre-order cancellations and returns are subject to the specific terms stated on the product page and our Refund & Returns Policy.
What happens if my package is lost?
Please contact us with your tracking information. We may work with the shipping carrier to investigate the shipment and, where applicable, initiate a carrier claim.
What if my tracking says delivered but I cannot find my package?
First check with household members, neighbors, building management, and your local carrier. If the package cannot be located, contact us with your order and tracking information so we can advise you further.
Ordering
How do I place an order?
Select the products you would like to purchase, add them to your cart, proceed to checkout, enter your shipping and payment information, and complete your order.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation by email. Please check your spam or junk folder if you do not see it in your inbox.
Can I change my order after placing it?
Please contact our support team as soon as possible with your order number. We can only make changes when the order has not yet entered processing or shipping.
Can I add products to an existing order?
You may contact our support team with your order number and the products you would like to add. Additional payment or shipping charges may apply.
Can I combine multiple orders?
Where practical, multiple orders from the same customer may be combined into one shipment. If you need your orders shipped separately, please contact us before dispatch.
Wholesale & Bulk Orders
Do you accept bulk or wholesale orders?
Yes. We may be able to accommodate larger orders depending on product availability.
Can I request a specific TCG or product?
You can contact us with your desired products and quantities. We will confirm availability and pricing based on current stock.
Do you offer special pricing for larger orders?
Wholesale or bulk pricing may be available for qualifying orders. Please contact our support team with the products and quantities you are interested in purchasing.
Customs & Import Clearance
Will I have to pay customs duties or taxes?
Depending on your destination country, your order may be subject to import duties, VAT, GST, customs fees, or other charges.
Are customs charges included in my order?
Unless specifically stated at checkout, customs duties and import taxes are generally not included in the product price or shipping charge.
Who is responsible for customs clearance?
The customer is responsible for complying with the import requirements of their destination country and paying applicable duties, taxes, and clearance charges.
Can customs delay my order?
Yes. Customs inspections and clearance procedures can delay international shipments. Customs processing times vary by country and are outside our direct control.
What happens if I refuse to pay customs charges?
If required customs charges are not paid, the package may be held, returned, or otherwise handled by the relevant authorities. Additional return shipping or other costs may apply to any eligible refund.
Do you undervalue packages or mark them as gifts?
No. We do not intentionally undervalue merchandise or falsely declare commercial orders as gifts. Customs declarations are completed in accordance with applicable requirements.
Customer Support
How can I contact you?
You can contact our customer support team through the contact information provided on our website or email us at support@pokemonmegaevolution.com. For order-related questions, please include your order number so we can assist you more efficiently.
Where can I find your policies?
You can find detailed information in our Shipping Policy, Customs & Import Taxes, Privacy Policy, Terms of Service, and Refund & Returns Policy.