Terms Of Service

Last Updated: 09/01/2026

Welcome to our website. These Terms of Service govern your use of our website and the purchase of products from our Japan-based online store. By accessing our website or placing an order, you agree to these terms.

If you do not agree with these Terms of Service, please do not use our website.

1. About Our Store

We are a Japan-based online store specializing in Japanese Pokémon trading cards, booster boxes, sealed products, special collections, and related collectibles.

Products are shipped from Japan to customers in supported destinations worldwide.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However:

  • Product images may vary slightly from the actual product.

  • Packaging and product designs may change between production batches.

  • Product availability may change without notice.

  • Some products may become unavailable after an order is placed.

  • Minor variations in packaging are not necessarily considered product defects.

We reserve the right to correct errors or inaccuracies on our website, including pricing and product information.

3. Product Condition

Unless otherwise stated on the individual product page, products are supplied in the condition described in the listing.

For sealed products, we cannot guarantee the condition of external packaging beyond what is reasonably expected from normal handling and transportation.

For individual trading cards, minor manufacturing variations, print imperfections, centering differences, surface marks, or other characteristics that occur during the original manufacturing process may not qualify as defects.

4. Orders

Placing an order constitutes an offer to purchase the selected products.

An order is not considered fully accepted until payment has been successfully confirmed and the order has been processed by us.

We reserve the right to refuse or cancel an order where reasonably necessary, including in situations involving:

  • Incorrect pricing or product information

  • Product availability issues

  • Payment problems

  • Suspected fraudulent or unauthorized transactions

  • Incorrect or incomplete shipping information

  • Shipping restrictions

  • Legal or regulatory requirements

If we cancel an order after payment has been received, we will provide an appropriate refund for the canceled portion of the order, subject to any applicable terms of our Refund Policy.

5. Pricing and Payment

All prices displayed on our website are subject to change without notice.

The applicable price is the price displayed at the time your order is placed, except where an obvious pricing or technical error has occurred.

Customers are responsible for providing accurate payment and billing information.

An order will not be dispatched until payment has been successfully confirmed.

6. Shipping

All orders are shipped from Japan.

Shipping times displayed on our website are estimates and are not guaranteed delivery dates.

Delivery may be affected by customs clearance, carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our control.

For complete information regarding processing, delivery, customs, and international shipping, please review our Shipping Policy.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, VAT, GST, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.

Customers are responsible for ensuring that purchased products can legally be imported into their destination country.

We do not intentionally undervalue products or falsely declare commercial shipments as gifts.

Please review our Customs Duties & Import Taxes page before placing an international order.

8. Pre-Orders

Pre-order products are shipped around their official release date.

The exact shipping date may vary depending on the manufacturer’s release schedule, weekends, Japanese national holidays, and other circumstances.

If an order contains both pre-order and in-stock products, we may ship the items together when the pre-order product becomes available.

Please review the individual product listing for any specific pre-order conditions.

9. Order Changes and Cancellations

If you need to modify or cancel an order, contact our customer support team as soon as possible with your order number.

We cannot guarantee that changes or cancellations will be possible once an order has entered processing or has been shipped.

Cancellation fees or other applicable charges may apply where stated in our Refund and Returns Policy.

10. Returns and Refunds

Returns and refunds are handled according to our Refund & Returns Policy.

Certain products may be excluded from returns due to their nature, condition, or applicable laws.

If you receive an item that is damaged or incorrect, please contact us promptly and provide photographs of the product and packaging where requested.

Do not discard the original packaging until the issue has been resolved, as it may be required for a shipping or product claim.

11. Damaged, Lost, or Stolen Packages

Once an order has been dispatched, transportation is handled by the applicable shipping carrier.

If a package is damaged, lost, or delayed, we may assist with the carrier’s investigation or claims process.

Packages confirmed as delivered to the correct address but subsequently lost or stolen may not be eligible for compensation.

Customers should ensure that their delivery address is secure and accurate.

12. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activities conducted through your account.

You agree to provide accurate and current information when creating an account or placing an order.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activity.

13. Prohibited Use

You agree not to use our website to:

  • Commit or facilitate fraudulent activity

  • Provide false or misleading information

  • Interfere with website security or functionality

  • Attempt unauthorized access to our systems

  • Copy or reproduce website content without permission

  • Use automated systems to abuse or disrupt the website

  • Violate applicable laws or regulations

14. Intellectual Property

All website content, including text, images, graphics, logos, designs, product descriptions, and other materials, is owned by us or used with permission from the respective rights holders.

You may not reproduce, distribute, modify, sell, or commercially exploit our website content without prior written permission.

Pokémon and related names, characters, logos, and trademarks belong to their respective rights holders. Our store is not affiliated with or endorsed by The Pokémon Company unless explicitly stated otherwise.

15. Third-Party Services

Our website may use third-party services including payment processors, shipping providers, analytics services, hosting providers, and other external platforms.

Your use of third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent policies or practices of third-party service providers.

16. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for losses resulting from circumstances beyond our reasonable control, including:

  • Customs delays or seizures

  • Carrier delays

  • Weather or natural events

  • Incorrect delivery information provided by the customer

  • Import restrictions

  • Government actions

  • Postal or transportation disruptions

  • Unauthorized access caused by circumstances outside our reasonable control

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

17. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, pandemics, war, government restrictions, strikes, transportation disruptions, customs restrictions, communication failures, or other extraordinary events.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

19. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will become effective when the updated terms are published on this page. Your continued use of the website after an update constitutes acceptance of the revised terms, to the extent permitted by applicable law.

20. Governing Law

These Terms of Service are governed by the laws applicable in Japan, unless mandatory consumer protection laws in your country provide otherwise.

Any disputes will be handled in accordance with applicable Japanese law and the jurisdiction of the appropriate Japanese courts, subject to any mandatory rights you may have under the laws of your country of residence.

21. Contact Us

If you have questions regarding these Terms of Service, your order, products, shipping, or any other matter, please contact our customer support team.

Email: support@pokemonmegaevolution.com
Business Location: Okayama, Japan

By using our website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.