Last Updated: 06/01/2026

We want every order to arrive safely and as described. Because we sell collectible trading cards, sealed TCG products, booster boxes, and other collectible items, certain products may have specific return and refund conditions.

This policy explains when returns, cancellations, replacements, and refunds may be available.

1. General Refund Policy

All refund requests must be submitted to our customer support team with your order number and a clear description of the issue.

Where appropriate, we may request photographs or videos of the product, packaging, shipping label, and any visible damage before approving a return or refund.

Please do not dispose of the product or original packaging until we have reviewed your request.

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2. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Order number

• Photographs of the shipping package

• Photographs of the product and packaging

• Photographs showing the damage clearly

• Any relevant shipping or tracking information

The original packaging and shipping materials may be required for a carrier claim.

After reviewing the circumstances, we may offer a replacement, partial refund, full refund, or another appropriate solution where applicable.

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3. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us promptly.

We will review the order and shipping information and, where the issue is confirmed, arrange an appropriate replacement, refund, or other solution.

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4. Sealed Products

Sealed booster boxes, booster packs, special collections, and other sealed TCG products may only be eligible for return where there is an applicable defect, fulfillment error, or other circumstance covered by this policy or applicable law.

Once a sealed product has been opened, we generally cannot accept a return based solely on the contents, card pulls, rarity, or expected value.

The contents of randomized products are determined by the manufacturer. We do not guarantee specific cards, rarities, pulls, or market values unless explicitly stated in the product listing.

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5. Individual Trading Cards

For individual cards, please inspect the item carefully upon delivery.

Minor manufacturing characteristics such as slight centering differences, printing variations, small surface imperfections, or other characteristics originating from the manufacturer may not qualify as defects.

If a card arrives damaged or materially differs from the product description, contact us with photographs so we can review the issue.

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6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible with your order number.

We will try to accommodate cancellation requests submitted before the order enters processing or shipping.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Any applicable cancellation charges or non-refundable costs will be communicated where relevant.

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7. Pre-Order Cancellations

Pre-order products may have different cancellation conditions because products are reserved in advance.

If you wish to cancel a pre-order, contact us as soon as possible.

Once a pre-order has entered processing or has been prepared for shipment, cancellation may be restricted and applicable fees may apply.

Specific cancellation conditions may also be stated on the individual pre-order product page.

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8. Returns

Where a return is approved, we will provide instructions for returning the product.

Customers should not send products back without first contacting our support team and receiving return instructions.

Returned products should generally be:

• In the condition in which they were received

• Securely packaged

• Accompanied by the relevant order information

• Returned with original packaging where applicable

Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part, a confirmed defective product, or another circumstance where applicable law requires otherwise.

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9. Refund Processing

Once a returned product or claim has been reviewed and approved, the applicable refund will be processed through the original payment method where possible.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

Original shipping charges may not be refundable unless the refund is due to an error on our part or otherwise required by applicable law.

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10. Customs Duties and Import Taxes

Import duties, VAT, GST, customs fees, brokerage charges, and other destination-country charges are generally the responsibility of the customer.

If an order is refused, abandoned, or returned because the customer does not pay required customs charges, any eligible refund may be reduced by costs incurred by us, including return shipping, customs charges, handling fees, or other applicable expenses.

Customs charges already paid to a government authority or carrier may not be recoverable through us.

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11. Returned or Undeliverable Packages

If a package is returned to us because of:

• An incorrect or incomplete address

• Failure to collect the package

• Refusal to accept delivery

• Unpaid customs duties or taxes

• Other circumstances attributable to the recipient

additional shipping or handling costs may apply.

If a refund is approved, the refund may be issued after applicable costs have been deducted.

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12. Lost or Stolen Packages

If tracking confirms that a package was delivered to the correct address, we generally cannot provide a refund for packages subsequently lost or stolen after delivery.

If your package is marked as delivered but cannot be located, please first contact the carrier and check with household members, neighbors, building management, or other relevant parties.

We will assist with the carrier investigation where possible.

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13. Product Packaging and Collectible Condition

Trading card products are collectibles and may occasionally have minor external packaging imperfections caused by manufacturing, storage, or transportation.

Minor cosmetic imperfections to boxes, shrink wrap, corners, or external packaging may not qualify for a refund if the product remains otherwise usable and consistent with its listing.

We carefully package orders to reduce the risk of damage during transportation.

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14. Refund Exceptions

A refund or return may not be available where:

• The product has been opened or used contrary to the applicable return conditions

• The product was damaged after delivery through customer handling

• The issue relates only to randomized card pulls or card rarity

• The customer provided an incorrect shipping address

• The customer refused delivery or failed to collect the shipment

• Customs charges were refused or left unpaid

• The product was altered, damaged, or tampered with after delivery

• The request falls outside the applicable return period

These restrictions do not limit any mandatory consumer rights that apply under applicable law.

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15. How to Request a Refund

To request a refund or report a problem with your order, please contact our support team and provide:

Order Number:
Name:
Product:
Reason for Request:
Photos/Videos: Where applicable

Our team will review the request and provide further instructions.

Important

Please contact us before returning any product. Unauthorized returns may not be accepted.

We are a Japan-based store serving TCG collectors worldwide, and we aim to handle every refund or return request fairly and in accordance with our policies and applicable laws.