We are a Japan-based online store offering Japanese Pokémon trading cards, booster boxes, sealed products, and collectibles to customers worldwide. All orders are carefully prepared and shipped from Japan.

Handling Time

Most orders are processed within 2 business days, Monday through Friday. Orders are not normally processed on weekends or Japanese national holidays.

Please note that handling time is separate from shipping time. Selecting an express shipping method does not necessarily mean that your order will receive priority during processing.

For certain products, including individual trading cards, additional inspection and quality-control procedures may be required. In such cases, processing may take up to 7 business days before shipment.

During product launches, holidays, promotions, or periods of exceptionally high order volume, handling times may be longer than usual.

Splitting or Adding Products After Ordering

If you need to make changes to an existing order, please contact our support team with your order number as soon as possible.

Splitting an Order

Orders may be split upon request, subject to availability and processing status. Additional shipping charges may apply when an order is shipped separately.

Adding Products

If you would like to add additional products to an existing order, please contact us with your order number and the products you would like to add.

We cannot guarantee that products can be added once an order has entered the shipping process.

Shipping Time

Shipping times displayed on our website are estimated business-day delivery times and are based on typical carrier performance.

Actual delivery times may vary depending on the destination, shipping method, customs clearance, local postal services, weather, holidays, and other circumstances outside our control.

Shipping time begins after your order has been processed and dispatched.

Customs clearance time is not included in standard delivery estimates.

Customers located in countries with strict customs procedures should allow additional time for customs inspection and clearance.

Worldwide Shipping

We ship orders from Japan to customers worldwide using available international shipping services.

Depending on your destination, available shipping methods may include international postal services and express carriers such as DHL or FedEx.

Available shipping methods and costs are displayed during checkout based on your destination and order details.

Some destinations may have restrictions or limited shipping options. If we are unable to ship to your destination, we will contact you regarding the order.

Shipping Delays

Once an order has been dispatched, delivery is handled by the selected shipping carrier and local postal or customs authorities.

Delays caused by carriers, customs authorities, weather, transportation disruptions, or other circumstances outside our control are not considered a failure to fulfill the order.

If your shipment appears to be taking considerably longer than the estimated delivery period, please contact our support team with your tracking number.

We may also recommend contacting your local postal service or customs office, as tracking information may sometimes take time to update while a package is undergoing customs inspection or local processing.

Pre-Order Products

Pre-order products are generally shipped around the product’s official release date.

Depending on the release schedule, weekend, and Japanese national holidays, pre-order items may be shipped before, on, or shortly after the official release date.

We cannot guarantee a specific shipping date within this period.

Orders are generally processed in the order they are received.

If an order contains both a pre-order product and an in-stock product, the items may be shipped together when the pre-order product becomes available.

If you require the in-stock products to be shipped separately, please contact our support team. Additional shipping charges may apply.

Customs Duties, Taxes & Import Charges

International orders may be subject to customs duties, VAT, GST, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product price or standard shipping fee and are the responsibility of the customer.

Customs charges vary by country and may depend on the product value, product classification, and applicable regulations.

Please check with your local customs authority before placing an order if you are unsure about potential import charges.

We do not intentionally undervalue merchandise or declare commercial orders as gifts. All customs declarations are completed in accordance with applicable regulations.

For more information, please see our Customs Duties & Import Taxes page.

Multiple Orders

If we receive multiple orders from the same customer around the same time, we may combine them into a single shipment where practical.

If you require each order to be shipped separately for customs, gifting, or other reasons, please contact our support team before the orders are dispatched.

Additional shipping charges may apply for separate shipments.

Lost, Damaged or Stolen Packages

We take care when preparing and packaging every order for international shipment.

If a package is lost or damaged during transportation, please contact us as soon as possible with your order number, tracking number, and photographs of the package and its contents where applicable.

Claims for damage or loss may be subject to the terms and conditions of the shipping carrier.

For damaged packages, please keep the original packaging and shipping materials, as the carrier may require them when investigating a claim.

We cannot guarantee compensation for packages that are confirmed as delivered to the correct address but are subsequently lost or stolen after delivery.

If available for your destination, customers who require additional protection may request a signature-required delivery option before shipment.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the package needs to be reshipped.

Please contact us immediately if you notice an error in your shipping address after placing your order.

Important Shipping Notes

• All orders are shipped from Japan.

• Orders are normally processed Monday through Friday.

• Japanese national holidays may affect processing times.

• Shipping estimates are not guaranteed delivery dates.

• Customs clearance may cause additional delays.

• Import duties and taxes may be charged separately by your country’s authorities.

• We do not undervalue merchandise or falsely declare orders as gifts.

• Carrier delays are outside our direct control.

• Please keep packaging materials if an order arrives damaged.

• Customers are responsible for providing a correct and complete delivery address.

• Additional shipping charges may apply when an order is split or reshipped.

Customer Support

If you have questions regarding shipping, tracking, customs, pre-orders, or changes to an existing order, please contact our customer support team with your order number so we can assist you as quickly as possible.

All orders are shipped from Japan to collectors worldwide.

Would you like the policy to use DHL/FedEx only, DHL/FedEx + Japan Post, or all available carriers?